Frequently Asked Questions

How do gift cards work?
How do I get my passes?
How do I use the Pogo Pass?
How do I login to my account?
How long is my pass valid for?
What happens when I renew my Pogo Pass membership early?
How do I reserve my tickets to a sporting event?
After reserving tickets to a game, how do I get my tickets?
How do I change my contact information for my Pogo Pass?
Is the Pogo Pass transferable?
Will the current Venues always be available on the Pogo Pass?
At what age do I need Pogo Pass?
Will any new Venues be added?

How do gift cards work?

Pogo Pass gift cards allow you to purchase the Pogo Pass as a gift that can be redeemed and activated at a later date by the recipient.  Pogo Pass membership does not begin until gift card is redeemed.  Those receiving the Pogo Pass gift card will create their own account at the time of redemption that allows them  to manage their own passes over the course of their membership. Each gift card is good for 1 Pogo Pass regardless of purchase price or price changes.

How do I get my passes?

Instructions on your Pogo Pass will arrive via email immediately after your purchase. There are 2 versions of the Pogo Pass. The most popular version of the pass is used by downloading our app and using the digital version on any device. You can also print your passes from "Your Passes" in your account. Your pass will be scanned and admitted for a complimentary General Admission. 

How do I use the Pogo Pass?

Simply present your Pogo Pass at any of a current participating venues.  The most popular version of the pass is used by downloading the Pogo Pass app from the Apple or Android store and showing it from your device. You can also print your passes from "Your Passes" in your account. Your pass will be scanned and admitted for a complimentary General Admission. Please make sure to check the calander for any restrictions on a particular day.  Sporting events require you to reserve your tickets on that sporting events page of our website prior to event.

How do I login to my account?

Accounts and passwords are created at the time of checkout.  Simply enter the email and password you created to login to your Pogo Pass account.

How long is my pass valid for?

Pogo Passes are valid 1 year from the date of purchase, not for a calendar year.  If you purchase your pass in the middle of the year and events are past or out of season, they will be available to you the following season until your pass expires.

What happens when I renew my Pogo Pass membership early?

Renewing your Pogo Pass membership early simply extends your original expiration date one year.   Any visits to venues prior to your expiration date will count towards your existing pass, unless it exceeds the allowed limit, in which case it will carry over to the renewed pass. 

How do I reserve my tickets to a sporting event?

Simply click on the venue you would like to reserve tickets for and you will find a link that says "Register For Upcoming Events". The registration link appears on that venue page 2 weeks prior to game day, and disappears 48 hours prior to event start.  Tickets will be at "Will Call" the day of event for the Dbacks. AZ Rattlers and Phoenix Mercury tickets will be emailed to pass holders prior to game.

After reserving tickets to a game, how do I get my tickets?

Each event is different for getting tickets.  Please read the insructions on the individual event page for getting tickets.  Some events you pick up at "Will Call" after registration, some events email tickets to passholders.

How do I change my contact information for my Pogo Pass?

Simply login to your account and you will be able to edit your contact information.

Is the Pogo Pass transferable?

No. Each pass comes with the owner's name and individualized bar code that can only be used by the pass owner.

Will the current Venues always be available on the Pogo Pass?

We anticipate that the current Venues will remain on the Pogo Pass. However, the participating Venues are always subject to change. New venues are also added and current pass holders are grandfathered in.

At what age do I need Pogo Pass?

We recommend that children ages 1yr old and up have a Pogo Pass.  Several of the venues require admission for children who have had a birthday.  Please check specific venue pages for details.

Will any new Venues be added?

Yes. We are always looking at adding additional Venues to the Pogo Pass. When done, existing pass holders are automatically included.